betwinner Privacy Policy
The security of your personal information is of the highest importance to betwinner. This policy describes in detail how your information is collected, stored and processed.
Introduction and Scope of Application
betwinner is an online betting and casino platform that provides entertainment services for users in Bangladesh. This Privacy Policy applies to all services provided through the betwinner website and mobile app.
This policy explains what types of personal information we collect, why we collect it, how long we retain it, and what rights you have over your information. Reading our Terms and Conditions will give you a fuller understanding of the overall framework for using our services.
This policy applies to users aged 21 and above. Minors may not open an account or use services on the betwinner platform.
What Information We Collect
2.1 Information Provided Directly
We collect information you provide during account registration, deposits, withdrawals, or when contacting customer support. This may include:
- Full name, date of birth and gender
- Email address and mobile number
- Residential address
- National ID or passport number (when identity verification is required)
- Payment information — bKash, Nagad, Rocket or bank account details
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically, such as:
- IP address and device identification information
- Browser type, operating system and screen resolution
- Time of site access, session duration and pages visited
- Information collected from cookies and similar tracking technologies
- Game play history and betting activity
2.3 Information Received from Third Parties
In some cases we may receive information through third-party identity verification services or payment processors. Such information is used only for fraud prevention and account security purposes.
Purpose of Information Use
betwinner uses your personal information for the following legitimate purposes:
- To complete account registration, verify identity and ensure login security
- To process deposits and withdrawals — via bKash, Nagad, Rocket or bank transfer
- To send bonus and promotional offers
- To provide 24/7 customer support — via live chat and email in Bengali and English
- To prevent fraud, money laundering and unauthorised access
- To meet legal obligations
- To analyse platform performance and improve service quality
- To send relevant promotional messages with your consent
We never sell your information to third parties for commercial purposes.
Information Storage and Security
4.1 Retention Period
We retain your information for as long as your account is active and for the duration of any subsequent legal obligations. Financial transaction records are kept for a specified period in accordance with applicable regulations. Unnecessary information is securely deleted after an account is closed.
4.2 Security Measures
betwinner uses industry-standard technology to protect your information:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Server-level data encryption and access controls
- Regular security audits and technical reviews
- OTP-based two-step verification
- Automated systems to detect suspicious activity
However, no transmission of information over the internet is 100% secure. It is your responsibility to keep your password and login details confidential.
4.3 Location of Data Storage
Your information is stored on secure servers. For international data transfers, we ensure applicable protective measures are in place.
Sharing Information with Third Parties
betwinner shares your information with third parties only in the following cases:
- Payment processors: to complete transactions with bKash, Nagad, Rocket and banking partners
- Identity verification services: to validate accounts and prevent fraud
- Technology service providers: for platform operation and maintenance — they may only process information for specified purposes
- Legal authorities: when disclosure is required by court order or legal obligation
Third-party organisations may only use information for the purposes specified in the contract and must follow equivalent security standards.
Cookies and Tracking Technology
6.1 What Are Cookies
Cookies are small text files stored in your browser. They are used to remember your preferences, keep sessions active and monitor site performance.
6.2 Types of Cookies We Use
- Essential cookies: required for login sessions and security — these cannot be disabled
- Functional cookies: save language preferences and user settings
- Analytical cookies: help review site usage to improve our services
6.3 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.
Your Rights
betwinner recognises the following rights over your information:
7.1 Right to Access
You may request a copy of the personal information we hold about you at any time.
7.2 Right to Correction
If your account contains incorrect or incomplete information, you may request that it be corrected.
7.3 Right to Deletion
Where there is no legal or contractual obligation, you may request deletion of your information in certain circumstances.
7.4 Right to Object to Processing
You may withdraw your consent for marketing communications at any time. This does not affect the validity of any prior processing.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our customer support team — via 24/7 live chat or email in Bengali or English. We are required to respond to your request within 30 days.
Protection of Minors' Information
betwinner's services are for persons aged 21 and above only. We do not knowingly collect personal information from any minor. If a minor attempts to open an account, it is cancelled as soon as it is detected and any collected information is destroyed.
If a parent or guardian suspects their child has registered on this platform, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming section.
Marketing Communications and Consent
With your consent, betwinner may send you promotional messages, bonus offers and platform updates. During registration you will have the option to consent to receiving these messages.
You can stop marketing messages at any time by clicking the "Unsubscribe" link in an email or by contacting customer support. However, important transactional messages (such as password changes or deposit confirmations) will still be sent even if consent is withdrawn, as these are an essential part of the service.
Changes to the Policy
betwinner may review and update this privacy policy from time to time. If significant changes are made, we will notify you via your registered email or through a notice on the platform.
Continued use of the platform after any changes will be taken to mean you have accepted the updated policy. We therefore recommend checking this page regularly.
Contact and Complaints
If you have any questions, concerns or complaints about this privacy policy, please contact us:
- 24/7 Live Chat — directly from any page on the platform
- Email: [email protected]
To learn more about us and read a detailed history of our services, visit the About Us page. For answers to common questions, you can check our FAQ section.